Privacy policy
Privacy Policy
Last updated: 08/05/2026
At DYBOS Fashion, we respect your privacy and handle your personal information carefully. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website, place an order, contact us, or shop with us.
1. Information We Collect
We may collect the following information when needed:
- Name
- Phone number
- Email address
- Billing and delivery address
- Order details
- Payment confirmation details
- Messages or enquiries sent to us
- Website usage information, such as device, browser, IP address, cookies, and pages visited
We only collect information that is needed to process orders, communicate with customers, provide support, improve our service, and protect our business.
2. How We Use Your Information
We may use your information to:
- Process and confirm your order
- Arrange delivery or store collection
- Contact you about your order
- Answer your questions
- Provide customer support
- Keep order and business records
- Improve our website and customer experience
- Send updates or promotions where you have agreed to receive them or where you can opt out at any time
- Prevent fraud, misuse, unauthorised activity, or payment/order issues
We do not sell your personal information.
3. Payments
Payments may be processed through secure third-party payment providers.
DYBOS Fashion does not store your full card details.
Payment providers may collect and process payment information according to their own security and privacy rules.
4. Delivery and Service Providers
We may share only the necessary information with trusted service providers when needed, such as:
- Delivery or postal services
- Payment providers
- Website and technology providers
- Customer support or communication tools
- Professional advisers, where needed for business, accounting, or compliance purposes
These providers should only use the information needed to provide their service.
5. Marketing Messages
We may contact you with updates, offers, or promotions if you have agreed to receive them, if you have previously contacted us, or if you have purchased from us.
You can ask us to stop sending promotional messages at any time.
6. Cookies and Website Information
Our website may use cookies and similar tools to improve the shopping experience, remember preferences, understand website traffic, and help with security.
You may disable cookies through your browser settings, but some parts of the website may not work properly.
7. Keeping Your Information Safe
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.
However, no website, online service, payment system, or electronic communication is completely secure. Customers should avoid sending sensitive payment or personal information through unsecured messages.
8. How Long We Keep Information
We keep personal information only for as long as reasonably needed for orders, customer service, business records, accounting, security, fraud prevention, dispute handling, or business purposes.
When information is no longer needed, we may delete it or keep it in a secure record format where necessary.
9. Your Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, where applicable.
Some information may need to be kept for order records, accounting, fraud prevention, dispute handling, security, or business compliance.
10. Children’s Privacy
Our website and services are not intended for children to use without parent or guardian involvement.
We do not knowingly collect personal information from children without appropriate permission.
11. External Links
Our website or social media pages may contain links to third-party websites or platforms.
DYBOS Fashion is not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on our website with the updated date.
13. Contact Us
For questions about this Privacy Policy or your personal information, please contact us:
Email: dybosfashion@gmail.com
Port Louis branch:
5456-5009
Lolo Morcellement St André branch:
5456-5010