Terms of service
Terms of Service
Last updated: 08/05/2026
Welcome to DYBOS Fashion. These Terms of Service explain the rules for using our website, placing orders, contacting us, and purchasing from us online, by message, by phone, or in-store.
By using our website, placing an order, or purchasing from DYBOS Fashion, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Exchange Policy.
If you do not agree with these terms, please do not use our website or place an order.
1. About DYBOS Fashion
DYBOS Fashion is a Mauritius-based fashion business offering items such as abayas, hijabs, casual clothing, dresses, robes, coordinated sets, and related fashion items.
We operate through our online channels and our physical shop locations, including our Port Louis branch and our Lolo Morcellement St André branch.
Product availability, categories, and stock may differ between branches and online.
2. Customer Responsibility Before Purchase
Customers are responsible for checking product details before completing a purchase, including:
- Size
- Colour
- Design
- Fabric
- Fit
- Length
- Price
- Availability
- Delivery or collection option
If you are unsure about any product detail, please contact us before buying. Our team will be happy to guide you so you can choose with confidence.
Once a purchase is completed, it is treated according to our Return and Exchange Policy.
3. Product Information
We try our best to display product information, photos, colours, sizes, prices, and descriptions as clearly and accurately as possible.
However, minor differences may happen due to lighting, photography, screen display, fabric shade, measurement method, design placement, or supplier production differences.
Such minor differences are not considered defects.
We may update, change, remove, or discontinue products at any time without prior notice.
4. Orders
When you place an order, you are making a request to purchase from DYBOS Fashion.
An order is confirmed only when we accept it and payment or agreed payment arrangement has been completed.
We reserve the right to refuse, cancel, or limit any order if:
- The item is unavailable
- The price or product information was incorrect
- Payment is incomplete or not confirmed
- The customer details are incorrect or incomplete
- We suspect misuse, fraud, abuse, or suspicious activity
- The order cannot be fulfilled for reasons outside our control
If we cancel an order after payment has been made, we will contact the customer about the next step.
5. Prices and Payments
Prices are shown in Mauritian Rupees unless stated otherwise.
Prices, offers, discounts, and promotions may change at any time without prior notice.
Online prices, in-store prices, promotional prices, and branch prices may differ.
Customers are responsible for providing correct payment, billing, contact, and delivery information.
DYBOS Fashion is not responsible for delays, failed orders, or failed delivery caused by incorrect customer information.
6. Stock Availability
Stock availability may change quickly, especially for popular items, live sales, promotions, or items sold in-store and online.
An item shown online or on social media does not guarantee availability unless confirmed by our team.
If an item becomes unavailable after an order is placed, we will contact the customer to discuss the next step.
7. Shipping, Delivery, and Collection
Delivery and collection are handled according to our Shipping Policy.
We currently offer delivery within Mauritius only.
International shipping is not available at this time.
Delivery times are estimates only. Delays may happen due to Mauritius Post, delivery providers, public holidays, weather, incorrect customer details, non-collection, or other circumstances outside our control.
Customers may collect orders from our physical branches only after confirmation that the order is ready and available at the correct branch.
8. Returns, Exchanges, and Refunds
All sales are final once a purchase is completed.
We do not offer returns, exchanges, or refunds after purchase, except for approved gift exchanges or confirmed wrong, damaged, or defective items reported according to our Return and Exchange Policy.
Gift exchanges are not automatic and must be discussed and agreed with our team before purchase.
Customers must read and follow our Return and Exchange Policy before purchasing.
9. Damaged, Defective, or Wrong Items
We carefully check items before packing, dispatching, handing over, or allowing collection.
Customers should check their order as soon as they receive it.
For in-store purchases or collections, customers are encouraged to check items before leaving the shop.
If an item appears wrong, damaged, or defective at the time of delivery, the customer must contact us immediately with clear photos and order details.
Damage caused after purchase, after use, during washing, by incorrect handling, by alterations, or by normal wear and tear is not accepted as a return, exchange, or refund reason.
10. Use of Website and Online Channels
Customers must not misuse our website, social media pages, messages, or online services.
You agree not to:
- Provide false or misleading information
- Use our website for fraud or unlawful activity
- Copy, steal, scrape, or misuse our content, photos, product descriptions, logos, or designs
- Attempt to interfere with the website or its security
- Send spam, abusive messages, threats, or harmful content
- Impersonate another person or business
- Use our content for resale, copying, or commercial use without permission
We may refuse service, cancel orders, block access, or take action if misuse is suspected.
11. Intellectual Property
All DYBOS Fashion names, logos, images, text, product photos, graphics, designs, branding, website content, and social media content belong to DYBOS Fashion or are used with permission.
Customers and visitors may not copy, reproduce, edit, publish, sell, distribute, or use our content without written permission from DYBOS Fashion.
12. Customer Messages, Reviews, and Feedback
If you send us messages, reviews, photos, comments, suggestions, or feedback, you confirm that the information is truthful and does not violate the rights of another person.
We may use customer feedback, reviews, or messages to improve our service.
We will not intentionally publish private personal information without permission.
We may remove or ignore messages, reviews, or comments that are abusive, false, offensive, misleading, or harmful.
13. Third-Party Services and Links
Our website, delivery, payment, communication, or social media services may involve third-party providers.
We are not responsible for the actions, delays, errors, policies, or systems of third-party providers.
Our website or social media pages may contain links to third-party websites or platforms. Customers should review those third-party terms and privacy policies before using them.
14. Errors and Corrections
Sometimes information may contain errors, including product descriptions, prices, stock availability, promotions, delivery details, or images.
We reserve the right to correct errors, update information, refuse orders, or cancel orders where information was incorrect.
15. Limitation of Responsibility
DYBOS Fashion will do its best to provide accurate information, good customer service, and properly checked products.
However, we are not responsible for:
- Customer choice after purchase
- Incorrect size, colour, or item chosen by the customer
- Minor colour, lighting, fabric shade, measurement, or display differences
- Delivery delays caused by third parties
- Incorrect delivery details provided by the customer
- Damage caused after purchase, use, washing, alteration, or mishandling
- Website interruptions or technical issues outside our control
- Losses caused by misuse of our website, products, or services
Nothing in these Terms creates any guarantee beyond what is clearly stated by DYBOS Fashion in writing.
16. Account and Customer Information
If customers create an account or provide information to us, they are responsible for making sure the information is accurate and up to date.
Customers are responsible for keeping any account login details private.
DYBOS Fashion is not responsible for problems caused by incorrect information, shared passwords, or unauthorised access caused by the customer.
17. Privacy
Personal information is handled according to our Privacy Policy.
By using our website, contacting us, or placing an order, you agree that we may collect and use information needed to process orders, arrange delivery or collection, provide customer service, improve our service, and protect our business.
18. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be posted on our website with the updated date.
Continued use of our website or services after changes are posted means you accept the updated terms.
19. Governing Law
These Terms of Service are governed by the laws of Mauritius.
Any dispute related to DYBOS Fashion, our website, services, or purchases will be handled according to the applicable laws and procedures of Mauritius.
20. Contact Us
For questions about these Terms of Service, orders, products, delivery, or customer support, please contact us:
Email:
dybosfashion@gmail.com
Port Louis branch:
5456-5009
Lolo Morcellement St André branch:
5456-5010